Our valuable service for internet based customers makes doing business with IEI easy and efficient!

•Internet Retailer Support Services offers:
  • Access to IEI’s vast catalog of products, inventories and content rich metadata.
  • The industry’s broadest on-hand inventory of Blu-ray, DVD, game products and licensed goods.
  • Retailer’s choice of major carriers for order delivery.
  • Direct-to-consumer order fulfillment.
  • Order Transmission can be done via EDI or flat file (e-Orders).
  • Optional AS2 encryption.
  • Customizable packing slips including English and Spanish options. (Packing Slip Samples)

Ingram Entertainment Inc.'s metadata offerings.

Master Database: The Master Database contains basic product & inventory information including but not limited to manufacturer UPC’s, item numbers, pricing information, street date information and bi-hourly inventory updates. Please visit our Master Database Sample Files area to learn more about the information contained in the Master Database offering.  (Product & Inventory Samples).

Content Database: The Content Database contains consumer-friendly information for use on websites, kiosks, etc.  It can also be utilized for various advertising and marketing purposes. This database includes fields such as titles, synopsis, ratings, run times, director, cast, box office, box art and more. For a complete list of the fields available in the content database or for sample files and their formats, please visit our Content Database Sample Files area.

Our e-commerce Support Services offer:

Traditional Customers EDI Guidelines

Code DESCRIPTION
810 EDI Documentation Invoice
812 EDI Documentation Credit Memo
850 EDI Documentation Purchase Order
852 EDI Documentation POS
855 EDI Documentation Purchase Order Acknowledgement
856 EDI Documentation ASN
875 EDI Documentation Grocery PO
880 EDI Documentation Grocery Invoice
997 EDI Documentation Functional Acknowledgement

Consumer Fulfillment Customers EDI Guidelines

Code DESCRIPTION
832 EDI Documentation Price/Sales Catalog
846 EDI Documentation Inventory Advice
850 EDI Documentation Purchase Order
855 EDI Documentation Purchase Order Acknowledgement
856 EDI Documentation ASN
997 EDI Documentation Functional Acknowledgement

How to Get Started

As an Internet retailer, your local Ingram sales rep can help guide you through these 8 easy steps to doing business with Ingram Entertainment Inc.

1.  Contact your sales rep to determine your specific business needs.
  • Complete a credit application and submit to Ingram Entertainment’s credit department – an application can be downloaded at www.ingramentertainment.com/contact_us
  • Account will be set-up and a credit line will be established
2.  Contact your sales rep to determine your specific business needs.
  • Fulfillment/drop-ship services
  • Product (Master) Database License
  • Content Database License
3.  Based on the needs of your company, obtain, review and sign the appropriate Ingram agreement.
4.  If applicable, you will be contacted by Ingram with the information needed to gain access to the appropriate data files.
5.  Submit customized packing slip information per the documentation outlined here.
6.  Set-up order transmission process.
  • Via EDI – Ingram’s EDI team will contact you and schedule testing
  • Via flat file (e-Orders) – An Ingram associate will work with you to establish this process
7.  Work with your Ingram sales representative to have your account settings set-up based on your business model.
8.  Once all of the above items are completed, Congratulations! you can begin submitting orders.